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Credit Cards Home 
Common Questions
Questions about statements
Questions about statements
On this page:
How do I obtain additional copies of my statement?
You can view your transaction history online through the  Online Service Centre. If you still wish to have an additional paper copy of your statement sent to you, please contact us.
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Can you fax a copy of a statement to the primary cardholder?
Statement copies can only be mailed – you will need to contact us to arrange this. However, if you are only looking for account or transaction information, you may access your account via the Online Service Centre.
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Are there any charges for sending out a copy of a statement, credit docket or other records?
Currently, there is a $7 charge whenever we provide a copy of a statement or credit docket to you at your request. However, you may obtain account and transaction information without charge by accessing your account via the Online Service Centre.
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Why doesn't my BPAY payment appear?
BPAY payments usually take between 24 and 48 hours to appear on your account. Your financial institution provides overnight crediting of funds for payments made prior to the cut-off times your financial institution has set. If you make a BPAY payment over a weekend or public holiday your payment will take longer to process as these are not designated business banking days. For more information please check with your financial institution, or visit the BPAY website.
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How do I query an amount or transaction on my statement?
If you believe any of the transaction details on your monthly statement are not correct, please contact us immediately.
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Why is the number on my statement different to the number on my Coles Group Source MasterCard?
The number on your statement refers to your account number.
The number on your Coles Group Source MasterCard is your individual card number, which is linked to your account. If you have any additional cards, this difference allows for easy identification on your statement of different card activity.
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What has happened to my account balance and/or purchases from my Coles Group Card?
If you now have a Coles Group Source™ MasterCard®, your previous account balance and purchases will now appear on your Coles Group Source MasterCard statement.
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Why is there an Interest Free balance on my statement that I didn’t expect?
If you made a purchase on your Coles Group Source MasterCard during an automatic interest free promotion, you may have met the criteria required to obtain the Interest Free offer. This type of offer is then automatically applied to your account at GE Capital Finance Australia and not by the store.
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